Privacy Policy

Last Updated: July 10, 2025

This Privacy Policy for Lavabros (“we,” “us,” or “our”) explains how we handle your personal information when you use our services. This includes visiting our website at https://lavabros.com or engaging with us through sales, marketing, or events.

We are committed to protecting your privacy. Please review this notice to understand your rights and choices regarding your data. If you disagree with our practices, please do not use our services.

SUMMARY OF KEY POINTS

Here’s a quick overview of our Privacy Policy. For full details, please refer to the sections below.

• What personal information do we collect? We collect personal details you provide (like name, address, email, phone, and payment info handled by secure third parties) and information gathered automatically (like IP address and Browse behavior).
• Do we process any sensitive personal information? No, we do not process sensitive personal information (e.g., related to race, religion, or health).
• Do we collect information from third parties? Generally no, except for transaction confirmations from payment processors or aggregated, non-identifiable data from analytics providers.
• How do we use your information? We use your information to provide and improve our services (including order fulfillment), communicate with you, ensure security, prevent fraud, and meet legal requirements.
• When and with whom do we share your personal information? We share data in specific situations with trusted third parties like payment processors, shipping carriers, and other service providers, but only as needed to operate our services.
• How do we keep your information safe? We employ various security measures, including SSL encryption and secure third-party payment gateways. While we strive for protection, no online transmission is entirely risk-free.
• What are your rights? Depending on your location, you may have rights to access, correct, or delete your personal information, among others.
• How do you exercise your rights? You can exercise your rights by contacting us directly, and we will respond in accordance with applicable data protection laws.

TABLE OF CONTENTS

1. What Information We Collect
2. How We Use Your Information
3. When and With Whom We Share Your Personal Information
4. Use of Cookies and Other Tracking Technologies
5. How Long We Keep Your Information
6. How We Keep Your Information Safe
7. Information from Minors
8. Your Privacy Rights
9. Do-Not-Track Controls
10. Privacy Rights for United States Residents
11. Updates to This Privacy Policy
12. How to Contact Us

1. What Information We Collect

We collect personal information that you provide to us voluntarily when you sign up for our services, express interest in our products, or contact us. The specific data we collect depends on your interactions and the features you use. This may include:

• Identifiers: Your name, mailing address (for shipping and billing), email address, and phone number.
• Account Details: Usernames, passwords, and similar security data for account access.
• Payment Data: Information necessary to process your purchases, such as credit card numbers and security codes. All payment details are processed and secured by our third-party payment providers (e.g., Stripe, PayPal). We do not store your full payment card information directly.
• Commercial Information: Records of products you’ve purchased or considered, and your buying habits.
• Online Activity Data: We automatically collect certain information when you browse our services. This includes your IP address, browser and device characteristics, operating system, language preferences, referring websites, and how you use our services. This data helps us ensure security, operate our services, and perform internal analytics.

2. How We Use Your Information

We process your personal information for several reasons, based on your interaction with our services:

• Account Management: To enable you to create and log in to your account, and keep it functional.
• Service Delivery: To provide you with requested services, especially to process and fulfill your orders, including shipping.
• Customer Support: To respond to your inquiries and resolve any issues you may have.
• Administrative Communications: To send you information about our products, service changes, and policy updates.
• Feedback Requests: To ask for your feedback and contact you about your use of our services.
• Marketing & Promotions: To send you marketing communications, if you have opted in. You can unsubscribe at any time.
• Service Protection: To maintain the safety and security of our services, including fraud prevention.
• Usage Analysis: To understand how our services are used so we can improve them.
• Legal Compliance: To meet our legal obligations, respond to lawful requests, and defend our legal rights.

3. When and With Whom We Share Your Personal Information

We may share your personal information in specific circumstances:

• Third-Party Service Providers: We may share your data with vendors, consultants, or agents who perform services for us (e.g., payment processing, data analysis, email delivery, hosting, customer service, shipping, marketing). They only access information necessary for their specific tasks.
• Payment Processors: When you buy something, your payment details go directly to our third-party payment processors (e.g., Stripe, PayPal), who secure and process your payment.
• Shipping Carriers: To deliver your products, we share your name, shipping address, and sometimes phone number or email with carriers (e.g., USPS, FedEx, UPS).
• Business Transfers: Your information may be shared or transferred during negotiations or in connection with a merger, sale of company assets, financing, or acquisition.
• Legal & Rights Compliance: We may disclose your information if legally required, in response to legal processes (like court orders or subpoenas), or when necessary to investigate potential policy violations, fraud, threats to safety, or illegal activities.
• With Your Consent: We may share your personal information for any other purpose if you give us your explicit consent.

4. Use of Cookies and Other Tracking Technologies

We utilize cookies and similar tracking technologies (such as web beacons and pixels) to enhance your experience and collect information. Our Cookie Policy provides more detail.

Cookies are small files stored on your device when you visit a website. We use them for:

• Essential Functions: Necessary for the website to operate (e.g., shopping cart).
• Performance & Analytics: To measure site traffic and improve performance.
• Functionality: To enable personalized features.
• Advertising: To show you relevant ads based on your interests.

You can manage cookie settings in your browser. Blocking cookies may affect some service features.

5. How Long We Keep Your Information

We only retain your personal information for as long as it’s necessary for the purposes outlined in this Privacy Policy, or as required by law (e.g., for tax or accounting). When we no longer have a legitimate need to process your data, we will delete or anonymize it. If deletion isn’t immediately possible (e.g., in backup archives), we will securely store and isolate it until deletion can occur.

6. How We Keep Your Information Safe

We implement appropriate technical and organizational security measures to protect the personal information we process. For instance, our website uses Secure Socket Layer (SSL) technology for data encryption, and payment transactions are handled by PCI-compliant third-party gateways.

However, no internet transmission or storage technology can guarantee 100% security. While we strive to protect your data, we cannot promise absolute security. Transmitting personal information to or from our services is at your own risk. Please ensure you access our services in a secure environment.

7. Information from Minors

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will remove such data from our systems.

8. Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal information under applicable privacy laws. These may include the right to:

• Access: Request a copy of your personal data.
• Correction: Ask for inaccurate or incomplete information to be corrected.
• Erasure: Request deletion of your personal data.
• Object to Processing: Disagree with how your data is being used.
• Restriction of Processing: Ask for limits on how your data is used.
• Data Portability: Request a transfer of your data to another service.
• Withdraw Consent: Revoke any consent previously given for data processing (where consent is the basis).

To exercise these rights, please contact us using the details below. We will address your request in accordance with relevant data protection laws.

9. Do-Not-Track Controls

Some web browsers offer a “Do-Not-Track” (DNT) feature, signaling your preference not to have your online activities tracked. As there isn’t a finalized universal standard for DNT signals, we currently do not respond to DNT browser signals or similar mechanisms. Should a standard be adopted that we must follow, we will update this Privacy Policy.

10. Privacy Rights for United States Residents

If you reside in certain US states (e.g., California, Colorado, Connecticut, Virginia, or Utah), you may have additional privacy rights.

• California Residents (CCPA/CPRA): You have rights to know what personal information is collected, used, shared, or “sold” (note: we do not “sell” personal information in the traditional sense, but some cookie usage may be considered “sharing” under CCPA/CPRA). You also have rights to delete your data, opt-out of sharing, and not face discrimination for exercising these rights.

To exercise these rights, please contact us directly. An authorized agent may also make requests on your behalf. Residents of other US states with applicable privacy laws may have similar rights; please contact us to learn more.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The “Last Updated” date will always show the latest revision. Any significant changes will be communicated by posting a notice on our site or by direct notification. We encourage you to review this policy regularly to stay informed about how we protect your information.

12. How to Contact Us

If you have questions or comments about this Privacy Policy, please reach out to us:

• Business Name: Lavabros
• Email: support@lavabros.com
• Address: 8 Russell St, Armagh BT61 9AA, United Kingdom
• Support Hours: 8:00 AM – 5:00 PM (EST) (Mon – Fri)