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Return to shopFAQs
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept major credit cards (Visa, Mastercard, American Express, Discover) and PayPal.
Full payment is required before your order is shipped.
Yes, your payment is secure. We use trusted processors like Stripe and PayPal, along with SSL encryption, to protect your data at every step.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
We offer a 180 business days return policy. You can return eligible items within 180 business days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
If the return is due to our error (wrong or damaged item), we pay for return shipping.
We only offer exchanges for items that are damaged, defective, or if you received the wrong product or size.
To arrange an exchange, please email us at support@lavabros.com. You won’t need to pay return shipping for defective or incorrect items.