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Return to shopFAQs
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept Visa, Mastercard, American Express, and Discover. All payments are in USD. Other forms like checks, money orders, or cash on delivery are not accepted.
Yes. Payments are processed via a secure, encrypted gateway. We do not store your full card details or CVV, and billing information must match your card to prevent fraud.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If payment fails, your order won’t be processed. Check your details or try a different payment method.
Order Returns
We offer a 180-day return policy. You can return eligible items within 180 days of receiving your order.
To start a return, simply email us at support@lavabros.com with your name, order number, proof of purchase, and reason for return (include a photo or video if the item is defective). Our team will review your request and send you detailed instructions. Please wait for our confirmation before sending anything back.
All approved returns must be sent to:
511 Timberlane Dr, Branson, MO 65616, USA.
Only authorized returns are accepted, and a trackable shipping method is required.
If your item arrives defective, damaged, or incorrect, we’ll cover the return shipping fee and refund you in full (including the original shipping cost). For all other returns, customers are responsible for the return shipping, and the original shipping fee is non-refundable.
We only offer exchanges for items that are damaged, defective, or if you received the wrong product or size.
To arrange an exchange, please email us at support@lavabros.com. You won’t need to pay return shipping for defective or incorrect items.